Troopr is also integrated with Jira Service Management, so if necessary unresolved requests can also be tracked as tickets in JSM. While Troopr’s Slack app for Confluence solves for searching the Slack wiki knowledge base and automatically answering questions posted in Slack channels. In this blog we discuss some of those use cases.Ītlassian has a native Slack app for Confluence that makes it easy to stay updated on what’s happening in Confluence right inside Slack. There are a number of ways to leverage Slack in this capacity. With Slack becoming the center of communication for modern workspaces, it makes sense that this platform should play a key role in knowledge collaboration. This is unfortunate as this results in Confluence being underutilized resulting in lower ROI. In order to send a message to a Slack room, add an integration configuration to the Integration Configurations page using new Slack apps functionality. It is easy to add content to Confluence, however accessing and surfacing knowledge from Confluence can be a challenge. Many newer knowledge management tools on the market offers much better Slack integration so you can basically create and search for team knowledge directly within Slack.Confluence is a popular Atlassian team wiki tool to manage information around your business in one place. Although Confluence does have a Slack integration, the functionalities offered in their Slack app is very limited. In recent years, lots of teams are using Slack as their company chat and collaboration tool. If the team knowledge base is not easy to use, it’s hard to engage your teammates and your knowledge base will just become a ghost town that no one visits. Many teams who have tried Confluence have the same comment – it’s difficult to use and difficult to navigate. Reasons to consider a Confluence alternative You want a simpler user-interface that’s easy to navigate But as more and more modern team collaboration tools arose, there are lots of new alternatives to Confluence on the market now that might better suit the needs of teams that are looking for a knowledge management solution that integrates better with their workflow. Looking for the best modern alternatives to Confluence?Ĭonfluence has long been a popular company wiki solution on the market within the Atlassian suite of tools.

How to use confluence like slack